Managed Engineering and Technical Operations
Ongoing engineering support for the platforms and applications you depend on, scoped to what you actually need.
Overview
After launch, systems need patching, upgrades, capacity planning and someone who understands them when something goes wrong. We provide continuing engineering support for cloud infrastructure, DevOps platforms, Kubernetes environments and applications.
Support is agreed per engagement. Coverage hours, response expectations and escalation paths are defined together and written into the agreement, rather than promised generically on a website.
Alongside routine operations we look for recurring problems and fix their causes, so the system needs less attention over time.
Problems we address
- Platforms built by a former team or vendor that nobody now owns
- Upgrades postponed until they become urgent
- Incidents resolved without anyone finding the cause
- No capacity plan ahead of seasonal or business growth
- An internal team that needs senior engineering input occasionally, not full time
What we deliver
- Infrastructure and platform maintenance
- Patching, version upgrades and configuration management for cloud and Kubernetes estates.
- Monitoring and alerting
- Tuned alerts with runbooks, so the right person is told about the right problem.
- Release support
- Planned releases, change windows and rollback readiness.
- Incident response coordination
- Structured triage, communication and post-incident reviews within agreed coverage.
- Capacity and reliability planning
- Load trends, scaling headroom and targeted reliability improvements.
- Architecture assessments and consulting
- Independent reviews of an environment with a prioritised, practical improvement plan.
Technology
Typical tools for this work. We choose per engagement; listing is not a claim of vendor partnership.
- Kubernetes
- OpenShift
- Azure
- AWS
- Prometheus
- Grafana
- Dynatrace
Example use cases
Illustrations of the kind of work this covers.
- Taking over operation of an inherited Kubernetes platform
- Quarterly upgrade and patching cycles with documented outcomes
- An architecture assessment before a major growth phase
- Senior engineering support alongside an in-house team
Delivery approach
Discover
Understand the business goal, the systems in place and the constraints: budget, compliance, skills and timelines.
Design
Agree an architecture and delivery plan, with the trade-offs written down and the risks named early.
Build
Deliver in small, reviewed increments with automated tests, infrastructure as code and regular demonstrations.
Launch
Release through pipelines with monitoring, rollback paths and runbooks in place before go-live.
Operate and improve
Run, measure and refine, or hand over fully documented to your own team.
Related services
- DevOps and Platform EngineeringCI/CD, GitOps, Kubernetes, OpenShift and service mesh engineering that makes releases routine and environments consistent.
- Cloud EngineeringArchitecture, migration and operations on Azure, AWS, Google Cloud, Oracle Cloud and IBM Cloud, designed for resilience and cost you can explain.
- Network and Cybersecurity EngineeringSecure network design, identity, TLS, container and Kubernetes security, built into infrastructure rather than bolted on.
Talk to us about managed engineering
Share the problem, the systems involved and your timeline. An engineer will reply to discuss scope and next steps.
Request a consultation